About Bacar Logistics
We specialise in Air and Sea Freight around the globe. We work with a network of transport partners to deliver quality service to our customers.
We know what it takes to grow a business from a fundamental idea into a global operation. We’ve stayed agile and focused as we’ve transformed into a leading global third-party logistics provider, managing over 1000 shippers every day.
Our Mission
Our mission is to provide high-quality, value for money, worldwide delivery services using only the top carriers.
Looking after customers’ needs has been, and always will be, our primary goal and key to our continued success.
Our Standard of Service
When you call us by phone:
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We will introduce ourselves and the company in a polite and professional manner
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We know people like speaking to people; we will make it easy for you to speak to one of our friendly customer service advisors without the need for automated voice recording options
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We will aim to answer 90% of our calls in 15 seconds
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We will speak plainly offering clear, concise advice
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We will keep hold times to a minimum and won’t let you hold for more than 4 minutes without coming back to your call
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We will always offer a call back if the hold time exceeds 4 minutes
When you write to us:
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We will acknowledge your correspondence within one business day
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We will set out a realistic time scale in which we can deal with your enquiry (if it cannot be dealt with immediately)
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We will reply in a professional, courteous manner
Our Promise
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To deliver professional, efficient and high quality advice and services
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To be honest and open, taking responsibility for our actions
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To treat customers fairly, impartially and with consistency
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To use customer feedback, comments and complaints to help us improve our services in the future
Complaints
We are committed to keeping our promises and achieving our service aims, but we are also realistic and recognise that things don’t always go according to plan. If you are not happy with the service or advice you have received we would invite you to contact our Customer Service team who will endeavour to resolve your complaint in a timely manner. In the unfortunate event that you are not satisfied with the outcome you can contact our Customer Care team via the contact form.